Shipping Policy Shipping fee, for all marine life, to the contiguous United States is $50.00 per box of up to 10 lbs billable weight, shipped by USPS Express or Air Freight.
We ship Mondays through Thursdays.
Shipping charges are non-refundable.
Orders are shipped in the order they are received. Placing your orders early will help avoid delays in shipping or product availability. A tracking number will be sent to you after your shipment leaves our facility.
Arrive Alive Guarantee We guarantee all our marine life to Arrive Alive. No other guarantees are expressed or implied.
What To Do If An Item Is DOA/DAA. If an Arrive Alive item is DOA, you must notify us within one hour of delivery time posted by the shipper. * A digital photograph of the marine life in a container of water must be submitted for any covered marine life loss. * A store credit will be issued for covered marine life loss, not a refund. * Store credit is valid for one year from the date of issue. * We do not issue credit or refund for shipping costs. * Marine life listed as a Restricted Species are not covered. * If a delivery is refused for any reason, the customer is liable for the full cost of the invoice. * Weather related delays, mechanical failure etc. which result in loss is not covered.
Acclimation These marine life you are receiving have just endured a journey in total darkness. Please dim your room lights before proceeding to open the box. This will reduce any shock to them from the exposure to sudden brightness.
Keep your tank lights off for the first several hours of tank acclimation. Naturally, you will need to transfer them to a container during this acclimation process.
FLOAT METHOD: Floating the fish in a container inside the QT. Remove the bag seal and add 1/2 cup of aquarium water every 10-15 minutes until water volume has doubled; empty one-half the bag down the drain. DO NOT POUR WATER INTO AQUARIUM. Repeat at least once. Then net the fish and add it to your tank.
DRIP METHOD: Over the course of an hour or more, you will drip QT water into the holding container with the new fish and shipping water. Use a piece of plastic tubing or “drip line” long enough to reach from the tank to the holding container. Tie two overhand knots in the tubing, you control the drip rate (the tighter the knots, the slower the drip). Create a siphon (by sucking on the end of the tube) to drain water from your tank into the holding container. Adjust the drip rate to 2-4 drips per second. Once the water volume in the holding container doubles, remove half of it, and repeat the process. Most fish will be ready to introduce to your tank after two complete cycles. Net the fish and add it to your tank.
The marine life you receive are disease-free. Quarantine, of course, is always a wise move on your part.
It is important to follow the above recommendations as it will help provide the best opportunity for your new marine beauties to have a stress free and good start in their new home.
Special Offers Due to limited inventory, we reserve the right to limit the use of coupons and specials as necessary. In general, all special offers are to be considered to be set to a limit of 3 uses per customer per order. From time to time individual specials may be capped differently.
Item Sizing and Representations All sizes listed are only approximate. All pictures and descriptions are generalizations and are not exact representations, unless otherwise stated.
Privacy We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology. To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the iBluewater.com site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the iBluewater.com site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
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Order Acceptance Policy We reserve the right to decline or cancel your order at any time and for any reason after receiving your order and prior to fulfillment of it.
Credit Cards We accept the following credit cards: Visa, MasterCard, American Express, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.
Out-of-Stock Products Occasionally, an item may not be in stock. We will ship your order if 75% of the retail value of the shipment is available to ship. We will attempt to contact you regarding your shipment if there is an issue, but we will make a judgment call on whether to ship the order or not, if we do not hear from you before 3 pm on the day of shipment.
Multiple Product Orders If you place orders from multiple categories, they will be shipped separately. Marine Life, Live Rock, and Equipment and Supplies are all shipped separately via different shipping methods. If you place multiple orders within the same category, we will attempt to combine orders where possible.
Typographical Errors If a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, we reserve the right to refuse or cancel any orders placed for product listed at the incorrect price. We reserve the right to refuse or cancel any such orders even if it has been confirmed and your credit card charged. If your credit card was charged for the purchase and your order is canceled, we will issue a credit to your credit card account in the amount of the incorrect price.
Links This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
Other Conditions These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether iBluewater.com signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
Marine Life Care * Customer must follow the iBluewater.com Acclimation Guide even if the animal(s) appear to be dead. * Livestock must be placed in an aquarium with compatible species (please see our Compatibility Chart). Choose livestock carefully, because animals which exhibit signs of physical abuse or damage due to harassment will not be covered.
Water Parameters Tank's water chemistry must be within the following parameters:
* Temperature: between 75-80 degrees F and constant * pH: 8.1 - 8.3 * Specific Gravity: 1.020 - 1.025 * Ammonia: 0.0 ppm * Nitrite: 0.0 ppm * Nitrate: 0.0 - 20 ppm
Aquarium Supplies Warranty Most of the aquarium supplies sold on our site come with a standard manufacturer's warranty. In the unlikely event that a product is found to be defective, we recommend that you visit the manufacturer's website and follow their instructions regarding repair or replacement. iBluewater.com only offers products that the manufactures stand behind. If for any reason you are not happy with the way they handle a problem or if you are unable to contact them, please let us know.